Performing in-house application maintenance is an expensive and time consuming task.
When you acquire QUIPU's Application Maintenance Services, you are assigned a team of professionals with the goal of developing, in the shortest possible time, a strong expertise in your application and understanding your line of business. The team assumes the daily IT activities involved in maintaining, troubleshooting, analyzing and assessing your application for enhanced efficiency and performance.
Our Project Management methodologies produce successful and timely support. Problems are resolved quickly, thorough tests are performed and updates are methodically implemented and documented, with strict change management policies enforced.
QUIPU's application maintenance services include:
- Technical help desk support
- Fault analysis
- Design update
- Upgrades and Patches
- Code review
- Testing
- Documentation maintenance
- Application Enhancements
- Taylor made Service Level Agreements and Support and Maintenance application systems.
Business Value through Application Maintenance
Our qualified team will deliver an Application Maintenance and Enhancement services that will provide immediate business value to your organization:
- Frees up your valuable IT staff and other resources for more strategic, core initiatives.
- Reducing the risk of insufficient or obsolete documentation.
- Brings best-of-breed technology solutions to the task.
- Lowers your cost of ongoing support.
Application Maintenance Methodology
QUIPU has established its methodology focusing on a gradual transfer of duties from customer's in-house maintenance team to our offshore team. The process begins with our offshore team attending non-vital tasks and gradually reaches the level where our team assumes complete responsibility for systems management and upkeep.
This process is accomplished in four phases:
Step I
- Select the team, based upon the execution platform, operating systems, software environment, business environment, databases, etc.
- Obtain thorough understanding of the business domain and a complete understanding of the application implementation.
- Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.
- Distribute work between client and offshore maintenance teams.
- Provide training in the areas required to the maintenance team under the guidance of the onsite team.
- Define the schedule workload and elaborate the system analysis.
- Stabilize infrastructure and the support processes.
Step II
- Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge.
- Offshore the maintenance team to perform most change request activities on its own, including help desk calls.
- The client team to retain highly critical activities like change prioritization and version control.
This two step process will finally lead to a situation where the offshoring team will provide steady state support and assume entire maintenance operation, from versioning and end-user support, to help desk activities.
